Jolt Parts Privacy Policy

Last updated: October 11th, 2026

Jolt Parts LLC (“Jolt Parts,” “we,” “us,” or “our”) operates www.joltparts.com.

This Privacy Policy explains how we collect, use, disclose, and retain personal information when you visit our website, place an order, create an account, contact us, or otherwise interact with our business. It also explains your privacy choices and rights.

Our store serves customers within the United States.

Personal Information We Collect

Depending on how you interact with us, we collect the following categories of information:

• Contact information: Your name, email address, telephone number, billing address, and shipping address.

• Order and transaction information: Products purchased, order history, payment status, returns, refunds, and warranty requests.

• Account information: Information used to create and manage your customer account.

• Payment information: Information needed to process payments, handled through Shopify and applicable payment providers. The information available to us depends on the payment method and provider.

• Customer communications: Messages, inquiries, reviews, photographs, and other information you choose to provide.

• Vehicle information: Vehicle year, make, model, options, measurements, or other details you provide when requesting product or fitment assistance.

• Device and browsing information: IP address, browser type, operating system, device identifiers, referring pages, pages viewed, and interactions with our website.

• Preference information: Cookie choices, marketing preferences, and privacy requests.

Please do not send full payment card details, account passwords, Social Security numbers, or other unnecessary sensitive information by email or through general contact forms.

Sources of Personal Information

We collect information:

• Directly from you when you order, create an account, contact us, or submit information.

• Automatically through cookies and similar technologies when you use our website.

• From Shopify, payment providers, shipping providers, and other services supporting our store.

• From analytics and advertising partners, where those services are used and permitted by your preferences and applicable law.

How We Use Personal Information

We use personal information to:

• Process payments and fulfill orders.

• Arrange supplier-direct shipments and deliveries.

• Provide order updates and customer support.

• Assist with fitment questions, returns, refunds, and warranties.

• Create and maintain customer accounts.

• Improve website functionality, products, and customer experience.

• Measure website performance and marketing effectiveness.

• Send marketing communications where permitted.

• Display relevant advertising, subject to applicable privacy choices.

• Detect fraud, secure our systems, and prevent misuse.

• Maintain business records and comply with legal obligations.

• Establish, exercise, or defend legal claims.

We do not treat your use of our website as consent to processing where applicable law requires a separate consent.

How We Disclose Personal Information

We disclose information as reasonably necessary for the purposes described in this policy, including to the following categories of recipients:

• Shopify and technology providers: To operate and support our online store.

• Payment providers: To process payments, refunds, and transaction verification.

• Suppliers and manufacturers: To fulfill supplier-direct orders or assist with product and warranty requests.

• Shipping and delivery providers: To deliver orders and investigate delivery issues.

• Customer service and business service providers: To support communications, recordkeeping, and store operations.

• Analytics and advertising partners: To measure performance and support advertising, subject to applicable preferences and law.

• Professional advisers and authorities: Where reasonably necessary for legal, accounting, regulatory, security, or fraud-prevention purposes.

For supplier-direct shipments, we may provide the supplier with your name, delivery address, relevant contact information, and order details.

We may also disclose information in connection with a proposed or completed business transfer, such as a merger or sale, subject to applicable legal requirements.

Some recipients process information on our behalf. Others, including certain payment, advertising, and platform providers, may process information for their own purposes under their respective privacy policies.

Shopify

Our store is hosted on Shopify, which provides the platform supporting our website and checkout.

Shopify processes information to provide its services and may also process information for purposes described in its own privacy policies, depending on the services and settings used.

For more information, review the Shopify Privacy Policy and Shopify Consumer Privacy Policy.

Cookies and Similar Technologies

Our website and service providers use cookies, pixels, and similar technologies. These technologies may support:

• Shopping carts, checkout, and account functionality.

• Security and fraud prevention.

• Remembering preferences.

• Website analytics.

• Advertising measurement and personalization.

You can manage available preferences through our website’s privacy controls and your browser settings. Blocking certain cookies may affect website functionality.

Where applicable law requires consent for particular technologies, we obtain that consent before using them.

Advertising and Analytics

We may use analytics and advertising services to understand website activity, measure campaigns, and display advertisements on other websites or platforms.

These services may collect or receive device identifiers, browsing activity, purchase events, and related information. Depending on the service, information may be combined with activity from other websites.

Disclosures for cross-context behavioral advertising may qualify as a “sale” or “sharing” of personal information, or processing for “targeted advertising,” under certain U.S. state privacy laws. These legal terms can apply even when information is not exchanged for money.

You can exercise applicable opt-out rights through our Your Privacy Choices page or contact us for assistance.

Global Privacy Control and Browser Signals

Where required by applicable law, we honor Global Privacy Control (GPC) signals as requests to opt out of the sale or sharing of personal information and targeted advertising.

A browser-based preference generally applies to the browser and device sending the signal. Where applicable law requires us to associate a request with an identified account or apply it more broadly, we will do so.

Traditional “Do Not Track” browser signals are different from GPC signals. We do not treat a traditional Do Not Track signal as a substitute for the privacy controls or legally recognized opt-out signals described here.

Marketing Communications

You may unsubscribe from marketing emails using the unsubscribe link in those messages or by contacting us.

Opting out of marketing emails does not stop transactional communications, such as order confirmations, shipping updates, refund notices, or responses to your inquiries.

Advertising privacy preferences and email subscriptions are separate choices. Opting out of one does not automatically opt you out of the other.

Your Privacy Rights

Depending on your residence, the law that applies, and whether our business is subject to that law, you may have the right to:

• Obtain information