Jolt Parts Returns and Refunds Policy

Last updated: October 11th, 2026

Thank you for shopping at Jolt Parts LLC. If you need to return an item or report a problem with your order, please contact us so we can help.

Return Period

You may request a return or exchange within 15 calendar days after delivery.

This period applies to ordinary returns. It does not replace any applicable product warranty or limit rights provided by law.

Return Eligibility

To qualify for an ordinary return or exchange:

• The item must have been purchased from Jolt Parts.

• You must request return authorization within 15 calendar days after delivery.

• The item must be unused, uninstalled, unmodified, and undamaged.

• The item must include its original product packaging, components, and accessories.

• You must provide your order number or other proof of purchase.

• You must obtain a Return Merchandise Authorization (RMA) before shipping the item back.

These ordinary return conditions do not automatically disqualify an item that arrived damaged, defective, incorrect, or materially different from its description. Contact us so we can review those issues separately.

How to Request a Return

Email customerservice@joltparts.com with:

• Your order number.

• The part number and quantity you wish to return.

• The reason for the return.

• Photographs, if the item is damaged, defective, or incorrect.

We will respond with the authorization decision and applicable return instructions.

Do not send an item back before receiving authorization. Some products must be returned to a supplier or another designated location. Use the return address provided in your authorization.

Include your RMA number and proof of purchase with the return. Ship the item within the timeframe stated in your authorization.

Preparing Your Return

Package the item securely to protect it during shipping. Use an outer shipping carton when needed to protect the original product packaging.

For ordinary returns, you are responsible for damage caused by inadequate packaging. We recommend a trackable shipping service and appropriate insurance. Keep your shipping receipt and tracking information until the return is resolved.

Return Shipping and Original Shipping Charges

For an ordinary return caused by a change of mind or a customer ordering error:

• You are responsible for return shipping costs.

• Original shipping charges are generally non-refundable, except where applicable law requires otherwise.

If we supplied an incorrect, defective, or materially misdescribed item, contact us before arranging return shipping. We will provide an appropriate resolution and, when a return is required, arrange or reimburse reasonable return shipping as applicable.

For orders canceled before shipment, we will refund applicable shipping charges associated with the canceled items. Other shipping refunds will be handled according to the circumstances and applicable law.

Damaged, Missing, or Incorrect Deliveries

Inspect your shipment promptly after delivery.

If an item arrives damaged, is missing, or appears incorrect, contact customerservice@joltparts.com as soon as reasonably possible. Include your order number, a description of the problem, and photographs of the item, packaging, and shipping label when available.

Keep the packaging and affected items until we provide instructions. We will assist with investigating the issue and coordinating any necessary supplier or carrier claim.

If tracking shows delivery but you have not received the package, contact us so we can investigate with the carrier.

You are not required to resolve a shipping problem solely with the carrier before contacting Jolt Parts. Nothing in this policy eliminates rights you may have concerning damaged or undelivered merchandise.

Defective Products and Warranty Claims

If you believe a product is defective, discontinue use or installation and contact us for assistance.

Defective-product claims may be handled through a return, replacement, refund, or applicable warranty process, depending on the circumstances, warranty terms, and law.

The 15-day ordinary return period does not shorten an applicable warranty. Damage caused by misuse, improper installation, or unauthorized modification may affect coverage under the relevant warranty.

Fitment and Modified Items

Review the product description, vehicle applications, and measurements before ordering. Contact us if you are unsure about compatibility.

Inspect and test-fit parts before painting, modifying, or installing them. Items that have been painted, modified, or installed are generally ineligible for an ordinary return.

These restrictions do not eliminate remedies for a product that was defective, incorrectly supplied, or materially misdescribed.

Exchanges

Eligible new, unused items may be exchanged, subject to availability.

Any price difference and applicable shipping charges will be explained before the exchange is processed. If the requested replacement is unavailable, we will discuss available alternatives or an eligible refund.

Refunds

After receiving your return, we will inspect it and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method unless another lawful arrangement is agreed upon. Processing and posting times may vary by payment provider or financial institution.

If a return is not approved, we will explain the reason and discuss available next steps.

Refunds required by law will be processed within the applicable legal timeframe.

Sale Items

Sale items are eligible for returns and refunds under the same conditions as regularly priced items.

Any product-specific exception must be clearly disclosed before purchase and remains subject to applicable law.

Your Legal Rights

This policy does not exclude or limit consumer rights or remedies that cannot lawfully be waived.

Contact Us

For return authorizations, exchanges, refunds, or order problems, contact:

Jolt Parts LLC
Website: www.joltparts.com
Email: customerservice@joltparts.com